By Bruce Buttles
The days when a website and mobile app were all it took to provide an outstanding customer experience are over. CIOs who were slow to face this fact have been forced to accept it by the global pandemic. Customers now expect to engage with organizations on their own terms, using the channel, device, or interaction modality that they prefer. Whether they choose to do business using a desktop, mobile device, wearable device, voice assistant or chatbot, your customers demand a consistent experience across all interactions.
By Vanni Gibertini
Two more carriers are joining the CommonPass mobile app initiative to establish a common platform for digital information sharing in order to restart international traffic after it has been drastically reduced by the COVID-19 pandemic.JetBlue and Virgin Atlantic have joined United Airlines, Lufthansa and Swiss International Air Lines in supporting the mobile phone application developed by The Commons Project Foundation with the support of the World Economic Forum. The Commons Project is a “non-profit public trust established to build platforms and services to make life better for people around the world,” per its website.
