By Patrick McGee

Higher ratings are the ‘lifeblood’ of the smartphone app world. But what if they are inflated? ating an iPhone app takes just a second, maybe two. “Enjoying Skype?” a prompt will ask, and you click on a star rating from 1 to 5. Millions of people respond to these requests, giving little thought to their fleeting whim. Behind the scenes, though, an entire industry has spent countless hours and lines of code to craft this moment. The prompt, seemingly random, can be orchestrated to hit your glowing screen only at times when you are most likely to leave a five-star review.

 

By Dustin Coates

The importance of weaving voice into customer interactions has become clear to organizations. Voice puts your company where your customers are whenever they think about your products and want to speak with you. Further, voice is a combination of platform and mode. Smart speakers, fridges, cars and more are all becoming voice-enabled.